FloridaToday.com

WELCOME TO FLORIDA TODAY'S "FREQUENTLY ASKED QUESTIONS" PAGE

We're pleased to offer answers to some of the most commonly asked questions regarding the use of FLORIDA TODAY's award-winning Web site.
 

CIRCULATION QUESTIONS

How do I report a missed delivery?
Missed papers reported on Sundays and holidays prior to 10:30am will have a replacement paper delivered as soon as possible. Monday thru Friday contact customer service before 5:00pm to receive credit.
Our Circulation Helpdesk Call Center is available at 877-424-0156 during the following hours:
Monday - Friday: 7 a.m. - 7 p.m. ET
Sunday: 7 a.m. - 10:30 a.m.

You can also report your delivery issue on our web site by accessing your account. Logging in to your account is easy, and will ensure the fastest service. You will be asked to enter the email address associated with your account, and password.
If you do not have a password because this is your first time logging in, click the link at the bottom of the login form to "activate your digital access". You will be asked to enter your zip code and the telephone number associated with your subscription.

For other newspaper delivery questions or concerns, please call 877-424-0156.

How can I get a back copy of FLORIDA TODAY?
You can pick up a back issue from the past 30 days at one of our offices. (Please call first for availability.) Daily newspapers are $.80; Sunday issues are $1.59. If you'd like us to mail the back issue(s) to you, please call our office at 321-242-3500 during business hours. The rates for mailed newspapers are $5.00 for a daily issue and $7.00 for a Sunday issue.

If you are searching for a copy of FLORIDA TODAY published prior to the past 30 days, you can visit the nearest branch of the Brevard County Library. Past copies of FLORIDA TODAY are kept on microfiche at most branches.

What is your daily and Sunday circulation?
As reported in the March 2014 audit by the Alliance for Audited Media (AAM), our average daily print circulation is 40,100 and Sunday circulation is 56,100. We distribute throughout Brevard County and north Indian River County.
The total print + digital circulation, as reported by AAM: Average Daily: 52,100, Average Sunday: 67,200.

Do you offer mail subscriptions?
We're happy to provide FLORIDA TODAY subscriptions by mail for those who are interested in keeping in touch with Brevard County. Please contact our Customer Service Call Center at 877-424-0156 for more information.

Where can I pick up a copy of FLORIDA TODAY?
FLORIDA TODAY is on sale throughout Brevard and Indian River County in news racks and numerous retail outlets. Miss Sunday's paper? You can purchase a copy of last Sunday's FLORIDA TODAY newspaper at at our main office located at 1 Gannett Plaza, Melbourne, FL 32940.
Click here to start home delivery of FLORIDA TODAY.



FACEBOOK COMMENT QUESTIONS

floridatoday.com has switched to the Facebook comment system to help enhance the conversation on story pages and blogs. To begin commenting, you must be logged into an active account on Facebook. Once you’re logged in, you will be able to easily comment and share stories and blog posts. Our commenting terms of service explains the guidelines to follow for commenting on our site.

Why the switch?
The decision to change our commenting tool was not made lightly. We understand that many users will not be able to use Facebook or are not interested in using Facebook to comment. However, our aim is not to shut out participants from the conversation, but rather to provide a welcoming environment that encourages high-quality and relevant contributions. By holding commenters accountable for their actions through Facebook, the hope is that this will help keep the conversation interesting and stimulating for the rest of us.

What are the benefits of using my Facebook account on floridatoday.com
Once you log into your Facebook account and start commenting, there will be no need to maintain a separate login on the site. Plus, you will be able to use the Facebook grammar filter; ‘Like’ and follow other readers’ posts; include your friends in the conversation; get instant notifications when someone responds to your comment; view the most relevant comments from friends, friends of friends and the most active threads; and hide spam.

I’m logged into my Facebook account, but unable to comment.
If you are signing up for Facebook just to post a comment keep in mind that new accounts will have to make a few friends and upload an avatar before becoming “active” and participating on the site. This helps to establish your identity as well as the identities of others using Facebook. For issues concerning Facebook we encourage you to check with their Help Center http://www.facebook.com/help/issues/.

Can I leave a comment if I don't have a Facebook account?
Anyone wishing to post a comment will need an active Facebook account. If you don’t have one, don’t worry. It’s easy to sign up at Facebook.com http://www.facebook.com.

Why does my Facebook photo and username appear on the page when I haven’t posted a comment?
If you're signed into Facebook, you will be able to see your information, but it will not be visible to anyone else until the comment publishes.

If I post a comment will other people be able to see my information or photos?
What others see when they click on your information is determined by your Facebook privacy settings. For assistance in updating your settings please visit the Facebook Help Center
http://www.facebook.com/help/privacy.

Do the site's Conversation Guidelines still apply?
Yes, You make a difference in the community when you add civil and respectful contributions to the conversation and report abusive comments and identities. If you suspect someone is using a fake or abusive account, report them directly to Facebook by clicking on the user's profile, then clicking "Report/block this person" at the bottom left of the page. For abusive or inappropriate comments, click the "X" in the upper right corner of the comment and report it as spam or abuse.

Why can't I see the comments?
Comments on floridatoday.com are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, check with your IT department. It is common practice for government agencies and certain employers to block the Facebook application from their servers.



GENERAL QUESTIONS



When will my baby's birth announcement run?
Due to security concerns, local hospitals no longer provide us with this information. 
If you would like to place a birth announcement in FLORIDA TODAY, please click here for design options, pricing and an online order form.

How do I submit a press release?
A well-written, concise press release is the most accepted method of submitting news or story ideas from your group or business. It should be submitted at least 10 days in advance of your event. Use our convenient online form, or fax your release to 321-242-6620. You can also mail it to News Dept., FLORIDA TODAY, P.O. Box 419000, Melbourne, FL 32941-9000. Click here if you have questions or need additional information.

Do you e-mail photos that have appeared in FLORIDA TODAY?
Photographs that appear in the paper or on the Website are the sole property of FLORIDA TODAY. We will reprint them for personal use, but they cannot be used for any other purpose or publication without the permission of the editor.
We do not e-mail photos; however, you can use our online reprint order form. For more information, call 321-242-3575.

When do you publish wedding, engagement and anniversary announcements?
These announcements are published weekly in the Sunday edition of FLORIDA TODAY.
Click here to place your announcement.
For a calendar of publication and deadline dates, or to view an announcement online, visit our Celebrations section on floridatoday.com

Do you have information on schools, churches and other features of Brevard County?
Our Fact Book, published every spring, is full of helpful information for new and long-term Brevard County residents. Topics include: Moving In, Education, Health, Sports and Recreation, Service Organizations, Libraries, Entertainment, Attractions.



FLORIDA TODAY ONLINE QUESTIONS



How do I make floridatoday.com my home page?
Please use one of the following instructions below, based on your current Internet browser to set the floridatoday.com website as your internet homepage.

  • Internet Explorer 8
    At the top right of your browser, you should see a cog icon, next to a home and star icon. Click on the cog icon, and then "Internet Options" from the resulting drop-down menu. The internet options window will pop-up over your browser. The internet options menu should by default have "General" tab selected at the top of this window, if not, click on the "General" tab. The first of the four sections is called "Home page". From within this section, you'll notice an input field next to the icon of a house. If you're currently on the Floridatoday.com homepage, you can simply click the "Use current" button, which will insert the page for you into the above field. If you're not on our site, please type "http://www.floridatoday.com" into the input field. Now click the "Apply" button at the bottom of the internet options window, followed by the "OK" button. You're done!
  • Firefox
    At the top right of your browser, you should see three lines on top of each other icon. Click on this, and then the "Options" cog icon from the resulting drop-down menu. The options window will pop-up over your browser. The options menu should by default have "General" selected at the top of this window, if not, click on the "General" icon. The first of the three sections is called "Startup". From within this section, you'll notice a field called "Home Page". If you're currently on the Floridatoday.com homepage, you can simply click the "Use Current Page" button, which will insert the page for you into the above field. If you're not on our site, please type "http://www.floridatoday.com" into the "Home Page" input field. Now click the "OK" button at the bottom of the options window. You're done!
  • Chrome
    At the top right of your browser, you should see a wrench icon or three lines icon. Click on this, and then the "Settings" option from the resulting drop-down menu. The settings window will open up a new tab in your browser. Scroll down to the Appearance section and click on the option to "Show Home button" if it isn't already checked. Next, you should see a link and a link "Change", click on the change link. A box should open up and you should be able to click on "Open this page:" and in the text input field, please type "http://www.floridatoday.com" Now click the "OK" button at the bottom of the box and close the tab. You're done!


How do I find past news articles on floridatoday.com?
You can perform a keyword search of news stories using the "Search" box at the top of most pages on this web site.



CLASSIFIEDS FREQUENTLY ASKED QUESTIONS

How can I place an ad in FLORIDA TODAY OR on floridatoday.com?
The Space Coast offers unlimited potential for reaching your business objectives. Maximize your reach and results with the print and online editions of FLORIDA TODAY. Click here for more information and contacts.



OBITUARIES FREQUENTLY ASKED QUESTIONS

How can I find obituaries ("obits") online?
Click here for Florida Today's online database of obituaries.
Search our database of death notices by name, keyword or date.

How can I find older obits not contained in the online database?
Our database contains all obits published since March 1, 2000. For death notices prior to this date, please contact customer service for information on archives and back issues of FLORIDA TODAY.

How do I place an obituary notice in FLORIDA TODAY and on floridatoday.com?
For information on placing an Obituary or In Memoriam message in FLORIDA TODAY, please call our Obituary Consultant at (321) 242-3587 or e-mail obits@floridatoday.com.
Our hours are:
Monday-Friday 8am-5pm
(Deadline is 2pm for the following day's insertion)



JOBS FREQUENTLY ASKED QUESTIONS



Where can I find job openings at FLORIDA TODAY?
Click here to search for current job openings and submit your online application.

How can I find out about being a FLORIDA TODAY carrier?
Each Carrier is an independent contractor, responsible for one of more than 300 routes. Many carriers deliver FLORIDA TODAY to supplement their primary incomes. It only takes a few hours each morning and they still have time for their other activities. Click here for more information or to submit an application.




We welcome your feedback. If you have suggestions or questions regarding the content of this FAQ, please e-mail us!

 
HOME DELIVERY
Customer Service Hours
Monday - Friday:
7 a.m. - 7 p.m. ET
Sunday:
7 a.m. - 10:30 a.m.

To Subscribe:
Toll Free 1-877-424-0156
 
OFFICE LOCATIONS
Main Office
1 Gannett Plaza
Melbourne, FL 32940
321-242-3500
8AM-5PM weekdays

Mailing Address
FLORIDA TODAY
P.O. Box 419000
Melbourne, FL
32941-9000

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